Refund Policy

Last updated: July 30, 2026

1. 30-Day Return Period

You may request a return within 30 days after the date your order is delivered. This policy applies to purchases made directly through www.emfo-go.com.

Nothing in this policy limits any mandatory consumer rights available under applicable law. If local law provides a longer period or additional remedies for defective or misdescribed goods, those legal rights continue to apply.

2. Eligible Returns

We accept eligible returns for:

• items damaged during delivery;
• defective items or items with missing parts;
• incorrect items sent by EMFOGO;
• items materially different from the description on our Site; and
• change-of-mind returns, subject to the conditions below.

3. Change-of-Mind Returns

You may return an item because you changed your mind within the 30-day return period. For a change-of-mind return, the item must be unused, unassembled, unmodified, and in resalable condition with its original packaging, labels, manuals, hardware, parts, and accessories.

You are responsible for the return shipping cost for a change-of-mind return. Original delivery charges are not refundable for change-of-mind returns unless required by applicable law. We recommend using a trackable and appropriately insured shipping service.

4. Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us at daihongwei@emfo-go.cn. Include your order number and clear photographs or video showing the issue where reasonably possible.

When the return results from an error by EMFOGO or a covered product problem, we will provide an appropriate remedy under this policy and applicable law. This may include replacement parts, an exchange, a prepaid return label, or a refund. EMFOGO will cover reasonable authorized return shipping costs in these circumstances.

5. No Restocking Fee

No restocking fee will be charged for an eligible return. We do not deduct a handling or restocking percentage from an approved refund. A refund may be reduced only where permitted by applicable law for actual loss in value caused by use, assembly, damage, missing parts, or handling beyond what is reasonably necessary to inspect the item.

6. How to Start a Return

1. Email daihongwei@emfo-go.cn within 30 days after delivery.
2. Use the subject line Return Request – [Order Number].
3. State the reason for the return and provide photographs or video if the item is damaged, defective, incomplete, incorrect, or misdescribed.
4. Wait for return instructions and the return authorization information needed to match the package to your order.
5. Ship the item using the approved instructions and retain the tracking number.

Please do not send a package to the registered company address. Packages sent without identifying order information or to an incorrect facility may be delayed because the warehouse may be unable to match them to a customer order.

7. Authorized Return Processing Warehouse

Our current United States return processing warehouse is:

HD – CA2
Warehouse ID: 7633983630846789389
3350 GILMAN RD
El Monte, California 91732
United States

This is a physical return processing location, not the registered corporate address and not a customer service counter. Contact Customer Support before shipping so we can confirm that this warehouse is appropriate for your order and provide the required return reference.

8. Inspection and Refund Timing

After the returned item is delivered to the authorized warehouse, we will inspect it against the eligibility conditions stated in this policy. We will notify you of the result and provide an objective explanation if any documented deduction is proposed.

Approved refunds are issued to the original payment method. We aim to process an approved refund promptly after inspection. Your bank, card issuer, or payment provider may take up to 10 business days to post the funds after we issue the refund.

If a refund does not appear after 10 business days, contact your payment provider and then email us at daihongwei@emfo-go.cn.

9. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer an appropriate alternative or refund for an eligible return. Any price difference for a customer-requested exchange will be disclosed before the exchange is confirmed.

10. Non-Returnable or Reduced-Value Items

Except where applicable law requires otherwise, we may be unable to accept a change-of-mind return for:

• items requested for return more than 30 days after delivery;
• items that have been assembled, installed, altered, repaired, or used;
• items damaged through misuse, incorrect assembly, improper maintenance, or unauthorized modification;
• items missing material parts, hardware, accessories, or original packaging; or
• items clearly identified as final sale and non-returnable before purchase.

These exclusions do not remove legal remedies for goods that are defective, unsafe, incorrectly supplied, or not as described.

11. Order Cancellation

To request cancellation, contact daihongwei@emfo-go.cn as soon as possible. We will make reasonable efforts to cancel an order that has not entered fulfillment. Once an order has shipped, it must be handled through the return process described above.

12. Fair Review and Consumer Rights

Return, refund, and exchange requests are assessed consistently against this published policy, the order record, available evidence, and applicable consumer protection law. If we cannot approve all or part of a request, we will explain the reason and identify the relevant policy condition.

We do not claim an unrestricted right to make a final or binding decision. This policy does not prevent you from exercising statutory consumer rights, contacting an appropriate consumer protection authority, or using dispute procedures offered by your payment provider where applicable.

13. Contact Us

EMFOGO is operated by AME PHENSINDA INC.
Registered Address: 522 W RIVERSIDE AVE, STE N, SPOKANE, WA 99201, United States
Email: daihongwei@emfo-go.cn
Telephone: +1 (304) 395-1020