Refund Policy

Returns for Purchases Made on This Site

Thank you for shopping with Emfogo at www.emfo-go.com.
You may request a return within 14 days of the delivery date. Returns are accepted for items that are defective, damaged during transit, or significantly different from the product description displayed on our website.
To be eligible for a return, all returned home decor & wooden storage items must be:
  • Unassembled / unused
  • In brand-new original condition
  • With all original labels, manuals and parts intact
  • Returned with original retail packaging, hardware and accessories (if applicable)
Please note that items showing signs of assembly, improper use, self-modification, man-made damage, or missing original packaging/labels/hardware will not be eligible for return or refund.
Before sending any item back, please contact our Customer Support Team in advance to arrange a return. You may be asked to provide:
  • Your order number
  • Proof of purchase
  • Clear photos or videos of the defective/damaged item
  • Your contact information
Please note: Returns sent without prior official approval may not be accepted.

To initiate a return, please email us at:

dai1651584877@gmail.com

Subject line:

Request for Return – [Your Order Number]

Please also check your spam or junk folder regularly in case our reply is filtered by your email provider.

Refund Process

Refunds will be issued to the original payment method used at the time of purchase.
Once we receive your returned item, our team will conduct a full inspection and notify you whether your refund has been approved. If approved, the refund will be processed as soon as possible.
Providing your return tracking number can help us track the package and speed up the refund process.
After the refund is approved, it may take up to 10 business days for the funds to appear in your account, depending on your bank, credit card provider, or payment service provider.

If you have returned an item but have not received confirmation from us, please contact us at:

dai1651584877@gmail.com

Return Shipping Fee

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item, missing parts, or factory defective products.
The return address will be provided by our Customer Support Team after your return request has been approved.
We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost, delayed, or damaged during transit.

Exchanges

Exchanges may be available for items of equal retail value, subject to product inventory availability.
Please note that we cannot guarantee the availability of the same item, size, style or specification, especially for limited-edition, discontinued, or out-of-stock wooden home decor products.
If an exchange is not available, we may offer a full refund or other appropriate solution after reviewing your request.

Non-Returnable Items

The following items may not be eligible for return or refund:
  • Items returned more than 14 days after delivery
  • Items already assembled, modified, repaired, or with obvious signs of use
  • Items without original packaging, installation hardware, accessories or product labels
  • Items damaged due to improper installation, misuse, incorrect assembly, improper maintenance or normal aging wear
  • Items returned without prior customer service authorization
  • Final sale, clearance and promotional items clearly marked as non-returnable at the time of purchase

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

dai1651584877@gmail.com

If your order has not yet been processed or shipped, we will do our best to cancel it for you. However, once an order has been shipped, it cannot be canceled and must follow our standard return process.

Policy Disclaimer

Emfogo reserves the right to review each return, refund, or exchange request on a case-by-case basis.
In the event of any dispute, Emfogo reserves the right to make the final decision regarding returns, refunds, exchanges, or adjustments to our service terms, in accordance with applicable laws and regulations.
We may update this Refund Policy from time to time without prior notice. The latest version will always be available on our website.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Brand: Emfogo

Website: www.emfo-go.com

Email: dai1651584877@gmail.com

Our support team will do our best to assist you as soon as possible.