Last updated: July 30, 2026

1. Who We Are

EMFOGO is operated by AME PHENSINDA INC., located at 522 W RIVERSIDE AVE, STE N, SPOKANE, WA 99201, United States. Website administration and advertising operations are supported by Huizhou Pengying Home Technology Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.emfo-go.com, create an account, place or return an order, subscribe to marketing, or contact customer support.

2. Personal Information We Collect

Depending on how you use the Site, we may collect:

  • Contact and account information: name, email address, telephone number, account credentials, and communication preferences.
  • Order and delivery information: products purchased, billing and shipping addresses, order history, delivery status, returns, refunds, and customer service records.
  • Payment information: payment method, transaction status, and limited payment details supplied by our payment providers. We do not store complete payment card numbers.
  • Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and cookie or similar technology identifiers.
  • Communications: messages, product questions, reviews, support requests, and other information you choose to provide.

3. How We Collect Information

We collect information directly from you, automatically through the Site and cookies, and from service providers involved in payments, fraud prevention, analytics, advertising, order fulfillment, shipping, and customer support.

4. How We Use Personal Information

We use personal information to:

  • process payments, fulfill orders, provide delivery updates, and manage returns or refunds;
  • create and maintain customer accounts and wish lists;
  • respond to questions, reviews, complaints, and support requests;
  • detect fraud, abuse, security incidents, and prohibited activity;
  • operate, troubleshoot, analyze, and improve the Site, products, and customer experience;
  • send transactional messages and, where permitted, marketing communications;
  • measure advertising performance and show relevant advertising, subject to applicable consent requirements; and
  • comply with legal, tax, accounting, product safety, and regulatory obligations.

5. Cookies and Similar Technologies

We use cookies and similar technologies for essential Site functions, account and cart operation, preferences, analytics, fraud prevention, and advertising measurement. Where required, non-essential cookies are used only after consent. You can manage cookies through your browser settings and any consent controls available on the Site. Disabling certain cookies may affect Site functionality.

6. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including payment processors, fraud-prevention providers, hosting and IT providers, analytics and advertising services, customer support tools, warehouses, carriers, and delivery partners. We may also disclose information to professional advisers, regulators, courts, law enforcement, or another business in connection with a merger, financing, acquisition, or sale of assets.

Service providers are authorized to use personal information only as reasonably necessary to perform services for us or as permitted by law. We do not disclose full payment card information because it is handled by our payment providers.

7. Advertising and Marketing Choices

We may use analytics and advertising technologies to understand Site activity and measure campaigns. You can unsubscribe from promotional emails using the unsubscribe link in the message. Transactional messages about an order, account, return, or security issue may still be sent. Depending on your location, cookie controls or browser settings may also allow you to limit certain advertising technologies.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Retention periods depend on the type of information and may reflect order fulfillment, warranties, returns, customer support, fraud prevention, tax and accounting rules, legal claims, and other compliance obligations. When information is no longer required, we delete, anonymize, or securely isolate it where reasonably practicable.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for notifying us if you believe your account has been compromised.

10. International Processing

Personal information may be processed in countries other than your country of residence, including the United States and China, where our operator, operational support providers, or service providers are located. Where required by applicable law, we use appropriate measures for international transfers.

11. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; or to withdraw consent where processing is based on consent. You may also have the right to appeal a decision concerning a privacy request.

To submit a privacy request, contact us at daihongwei@emfo-go.cn. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

12. Children's Privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where required.

13. TikTok Creator Tools and API Authorization

This consumer Privacy Policy covers shopping and general use of the EMFOGO website. It does not govern optional TikTok creator tools, creator account authorization, video uploads, or API permissions.

Those features are intended only for creators or authorized business users who deliberately access the separate TikTok Creator Upload page. Any creator-specific data use, requested permissions, publishing actions, retention terms, and revocation instructions must be presented within that separate creator flow before authorization. Ordinary store visitors and customers are not required to connect a TikTok account to browse or purchase products.

14. Third-Party Sites and Services

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for third-party content or privacy practices.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the Site or by other appropriate means.

Customer Return and Contact Summary

Return requests must be submitted within 30 days after delivery. EMFOGO covers reasonable authorized return shipping when an item is damaged, defective, incomplete, incorrect, or materially misdescribed. Customers are responsible for return shipping for change-of-mind returns, and original delivery charges are not refundable in those cases unless required by law. No restocking fee is charged for an eligible return. Contact daihongwei@emfo-go.cn before sending a return.

16. Contact Us

For privacy questions or requests, contact us by email at daihongwei@emfo-go.cn.

AME PHENSINDA INC.
Registered and Administrative Office:
522 W RIVERSIDE AVE, STE N
SPOKANE, WA 99201, United States
Email: daihongwei@emfo-go.cn
Telephone: +1 (304) 395-1020
Business Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time, excluding United States public holidays

Our physical United States return-processing location is HD – CA2, 3350 GILMAN RD, El Monte, California 91732, United States. This warehouse is not a customer service office. Contact us before sending a return so we can provide authorization and routing instructions.